Where does my order ship from?
It depends on the product and destination. We use UK, US and selected overseas fulfilment partners. Product and checkout information determines the estimated delivery window for your order.
Can items arrive separately?
Yes. Products supplied from different locations may be shipped in separate parcels with separate tracking.
How do I track my order?
When tracking is available, it is sent to the email address used at checkout. Allow time for the carrier's first scan to appear.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed once fulfilment has started.
How do I make a return?
Contact us before posting anything. Return locations vary, so we will provide the correct instructions for your item.
Are payments secure?
Checkout is provided through Shopify and available payment providers. Nefertiti does not receive your complete card number.
How can I contact you?
Please use our Contact Us form. If your enquiry concerns an order, include your order number.
Legal business: NEFERTITI SHOP LTD
Company number: 14434066
Registered office: Suite 419, Legacy Centre, Hampton Road West, Feltham, England, TW13 6DH, United Kingdom